FAQ

Where can I buy your products?

You are welcome to buy our products online here

If you are interested in wholesale purchasing for a retail store, non-profit or other organization please email us at info@newyorktoycollective.com

When will my goodies ship?

Within 1 hour of  being submitting 24/7. That’s right your orders are picked around the clock. We are unable or update orders once they have been processed. If you believe you made an error please email us immediately and we can attempt to stop your order.

Is your shipping discreet?

Yes shipping is always discreet. Items are shipped in polybags or blank brown or white cardboard boxes.

What should I do if I’m having an issue using my credit card on your site?

We accept Visa, MasterCard, Discover, American Express and you need to use paypal or apple pay check out our Etsy page. If you are having an issue email info@newyorktoycollective.com 

Do your products come with a warranty?

Our dildos, love bumps and packers come with a 60 day limited warranty against manufacturing error. After 60 days no returns or refunds will be honored.

Do you offer international shipping?

Yes, it is calculated at checkout

How will this appear on my credit card statement?

All items purchased on this site will be listed as “toys” on your credit card statement. The billing name will appear as Bricklight Inc

How do I take care of my packer, stp and strap?

To clean your packer or stp you can wash it with hot soapy water, boil it or place it on the top rack of the dishwasher. Cornstarch can be applied to your packer or stp. Always avoid sharp edges or objections in use and storage. When packing wear an undergarment to protect against rough seams and zippers.

We suggest hand washing your stp strap and letting it air dry. If you prefer to machine wash use a cold water and a cool dry cycle. Remove the magnets from the packer pouch before washing. Packer pouches can be washed by hand or in a washing machine.

What are your toys made of?

We make all our toys from scratch, we make the molds, buy the raw silicone for our products, and even package them by hand to ensure that we know everything that goes inside. All of our toys are made of hypoallergenic body safe platinum cure silicone.All of our toys are non-toxic, and free of phthalates. Please note that our vibrators are imported. 

What is your return policy?

All sales are final. Due to the intimate nature of our products all sales are final. We cannot accept returns  or exchanges for satisfaction guarantees. Satisfaction guarantees includes issues of color, size, shape, texture, bubbles and functionality. You may not return an item based on color, size, shape, texture, bubbles and functionality or other expectations.  Due to the intimate nature of our products all sales are final. This policy includes all items on the site including textiles and garments including binders, straps, pouches and other fabric accessories. If you have a question about this policy or sizing please email us before you purchase so we can help you choose the correct size. All sales are final. If you discover that something is missing or incorrect you must contact us with in 24 hours of delivery.

How should I clean my toy?

We suggest boiling your toy for 3 minutes in hot water. Alternatively, you can wash it with soap and warm water or place it on the top rack of a dishwasher. Please remove the bullet vibe before washing the Love Bump. Packers can be cleaned with boiling or by washing with soap and water. We suggest dusting your packer with cornstarch before use. All packer come with a careguide. If you need any extra copy of the careguide just holla and we’ll email you one.

What lube should I use?

There are lots of great lubricants on the market, going to your local shop to feel each one yourself just ask for something  hypoallergenic  and water-based.

Should I use a condom?

Condoms are great way to ensure the cleanliness of your toy and the safety of your partners. We suggest that you use condoms with all toys.

I’m a retailer/online interested in carrying products from New York Toy Collective, how can I learn more?

Please email info@newyorktoycollective.com for more information. Please note that we do not participate in any drop ship programs. If you need help right away you can call us at 347-618-8141.

Do you have a distributor?

Nope, but offer wholesale pricing to retailers all over the world. We are very interested in working with international distributors.

Do you offer products for review?

Yes, please send a detailed email about your blog. Please include complete statistical information: launch date of blog, daily uniques for the past 90 days, case studies including most popular post (headlines, comments, and traffic) and any other relevant information including speaking engagements. Please email us directly for inquiries at info@newyorktoycollective.com. Please do not contact us with requests through social media outlets such as twitter and facebook. Requests without the details listed above will be ignored.

Do you offer Affiliate opportunities?

Heck yea, click here to learn more.

How do I make an appointment for a 3d scan or a custom toy?

 

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