Refund policy

New York Toy Collective – Sales & Returns Policy

All Sales Are Final
Due to the intimate and personal nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations.

International Orders
Please note that international orders may be subject to customs fees, import duties, VAT, or local taxes upon delivery. These charges are determined by your country and are the responsibility of the customer. The listed product price and shipping cost do not include these fees.

Refund Policy

All sales are final. We do not offer refunds under any circumstances.

Order Not Received

We recommend shipping insurance for all orders.
If your order is marked delivered but has not arrived, please contact Route to file a claim and resolve the issue.

Wrong Size or Product

All sales are final. We cannot offer exchanges for size or preference. Please review sizing carefully before purchasing.

Defective Products

If you believe you received a defective item, contact us within 48 hours using the customer service form on our website. We will review your claim on a case-by-case basis.

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