Terms of service

These Terms of Service (“Terms”) govern the use of this website and the purchase of products from New York Toy Collective.

By accessing this website or placing an order you confirm that you have read, understood, and agreed to these Terms. If you do not agree to these Terms, you may not use this website or purchase products.

SECTION 1 — COMPANY INFORMATION

This website is operated by New York Toy Collective.

Throughout the website, the terms “we,” “us,” and “our” refer to New York Toy Collective.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

SECTION 2 — ADULT PRODUCTS AND AGE VERIFICATION

This website sells adult novelty products intended exclusively for consenting adults.

By accessing this website or making a purchase you represent and warrant that:

• You are at least 18 years of age or the legal age of majority in your jurisdiction
• You are legally permitted to purchase adult novelty products
• You understand the nature of the products sold on this website

Any misrepresentation of age constitutes a violation of these Terms.

New York Toy Collective is not responsible for purchases made by individuals who misrepresent their age.

SECTION 3 — ADULT PRODUCT USE DISCLAIMER

Products sold on this website are novelty items intended for lawful adult use only.

Customers are responsible for understanding proper and safe product usage.

New York Toy Collective shall not be responsible for injuries, damages, or losses resulting from:

• misuse of products
• improper handling
• modification of products
• use contrary to instructions
• unlawful use

All products are provided “AS IS” without guarantees regarding personal suitability or results.

 

SECTION 4 — CUSTOMER CONSENT AND ELECTRONIC AGREEMENT

By placing an order through this website you acknowledge and agree that:

• You are at least 18 years of age
• You agree to these Terms of Service
• You understand that ALL SALES ARE FINAL
• You understand the products are adult novelty items
• You agree to contact New York Toy Collective before initiating any payment dispute

Electronic acceptance of these Terms during checkout constitutes legally binding consent.

New York Toy Collective may retain transaction records including:

• order confirmations
• IP addresses
• timestamps
• fraud analysis data
• checkout agreement logs

These records may be used as evidence in payment disputes, investigations, or fraud prevention.

SECTION 5 — PRODUCT INFORMATION

We attempt to provide accurate product descriptions and images.

However product appearance, packaging, or colors may vary due to manufacturer updates or display differences.

New York Toy Collective reserves the right to modify product information, pricing, or availability at any time without notice.

SECTION 6 — ORDER ACCEPTANCE

All orders are subject to review and acceptance.

New York Toy Collective reserves the right to:

• refuse service
• cancel orders
• limit quantities
• cancel orders suspected of fraud
• cancel reseller or bulk purchasing activity
• cancel orders due to pricing errors

Orders flagged by fraud prevention systems may require additional verification.

Failure to complete verification may result in cancellation.

SECTION 7 — PAYMENT AUTHORIZATION AND FRAUD PREVENTION

By submitting payment information you represent that you are authorized to use the payment method provided.

New York Toy Collective uses fraud detection systems including transaction monitoring and risk analysis.

Orders suspected of fraud may be cancelled without notice.

Fraudulent transactions may be reported to payment processors or law enforcement authorities.

SECTION 8 — SHIPPING POLICY

Shipping times are estimates and are not guaranteed.

Customers are solely responsible for providing a correct and complete shipping address during checkout.

New York Toy Collective is not responsible for orders shipped to incorrect addresses provided by the customer.

Once an order has been shipped and transferred to the shipping carrier, risk of loss and ownership transfers to the customer.

Tracking confirmation provided by the carrier constitutes proof of shipment and fulfillment of our shipping obligation.

New York Toy Collective is not responsible for:

• incorrect shipping addresses entered by customers
• packages returned due to address errors
• shipping delays caused by carriers
• lost or stolen packages after delivery
• customs delays or import restrictions

Customers assume responsibility for packages once they enter the shipping carrier’s system.

  • Processing Time: 1–5 business days, not including weekends or holidays.
  • Carriers: USPS, UPS, FedEx, or other third-party providers.
  • Shipping Addresses: Customers are responsible for providing accurate, complete addresses.
  • Packages shipped to the provided address are considered fulfilled.
  • Risk of loss transfers to the customer once the carrier accepts the package.
  • Delivery confirmation from the carrier constitutes proof of fulfillment.
  • Insurance Recommendation: We strongly recommend purchasing shipping insurance. New York Toy Collective is not responsible for lost, stolen, or damaged packages, even if insurance is purchased.
  • International Shipping: Customers are responsible for customs duties, taxes, and compliance with local laws.

SECTION 9 — ALL SALES FINAL POLICY

ALL SALES ARE FINAL.

Due to the nature of adult novelty products and for hygiene and safety reasons, New York Toy Collective does not accept returns, exchanges, or refunds.

Refunds will not be issued for:

• change of mind
• incorrect product selection
• buyer’s remorse
• misuse of products
• collectible value changes

If a product arrives damaged or incorrect, customers must contact us within 48 hours of delivery and provide photographic evidence.

Replacement at our discretion may be provided for verified claims.

Claims submitted after this time period may not be reviewed.

Customers are responsible for providing correct shipping addresses; returned packages due to incorrect addresses will not be refunded.

SECTION 10 — PREORDERS AND LIMITED COLLECTIBLES

Certain products may be offered as preorder or limited collectible items.

By placing a preorder you acknowledge that:

• release dates are estimates
• manufacturer delays may occur
• cancellations may not be permitted

Preorder payments reserve product inventory allocation.

SECTION 11 — CHARGEBACK AND PAYMENT DISPUTE POLICY

By placing an order you agree to contact New York Toy Collective before initiating a chargeback or payment dispute.

Initiating a chargeback without attempting resolution may constitute a violation of these Terms.

New York Toy Collective reserves the right to dispute chargebacks using evidence including but not limited to:

• order confirmation records
• payment authorization data
• IP address logs
• fraud analysis reports
• checkout agreement records
• shipping and tracking confirmations

Customers who file fraudulent or abusive chargebacks may be permanently banned from future purchases.

Where permitted by law, New York Toy Collective reserves the right to pursue recovery of funds and chargeback-related fees.

SECTION 12 — INTELLECTUAL PROPERTY

All content on this website including logos, graphics, images, product descriptions, text, and branding is the intellectual property of New York Toy Collective.

Unauthorized reproduction or use of this content is prohibited.

SECTION 13 — THIRD PARTY SERVICES

This website may contain links to third party websites or services.

New York Toy Collective is not responsible for the policies, practices, or content of third party websites.

SECTION 14 — DISCLAIMER OF WARRANTIES

All products and services are provided “AS IS” and “AS AVAILABLE”.

New York Toy Collective makes no guarantees that the website will be uninterrupted, secure, or error-free.

All warranties including merchantability and fitness for a particular purpose are disclaimed to the fullest extent permitted by law.

SECTION 15 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, New York Toy Collective shall not be liable for indirect, incidental, punitive, or consequential damages arising from the use of the website or products.

Total liability shall not exceed the purchase price paid for the product.

SECTION 16 — INDEMNIFICATION

You agree to indemnify and hold harmless New York Toy Collective and its employees, affiliates, contractors, and partners from any claims arising from:

• violation of these Terms
• misuse of products
• unlawful use of the website

SECTION 17 — DISPUTE RESOLUTION AND ARBITRATION

Any dispute arising from the use of this website or purchase of products shall first be attempted to be resolved through good faith negotiation.

If unresolved, disputes shall be settled through binding arbitration.

Customers waive the right to participate in class action lawsuits to the fullest extent permitted by law.

SECTION 18 — GOVERNING LAW

These Terms shall be governed by the laws of the State of New York, United States.

SECTION 19 — PRIVACY POLICY

New York Toy Collective respects your privacy.

When you place an order or interact with our website we may collect certain information including:

• name
• email address
• billing and shipping address
• payment information
• IP address
• device and browsing data

This information is used to:

• process transactions
• fulfill orders
• prevent fraud
• communicate with customers
• improve website functionality

Payment information is processed securely through third-party payment processors.

We do not sell or rent customer personal information to third parties.

Customer information may be shared only when necessary to complete transactions, fulfill orders, comply with legal obligations, or prevent fraud.

By using this website you consent to the collection and use of your information as described in this policy.

SECTION 20 — CHANGES TO TERMS

New York Toy Collective reserves the right to update or modify these Terms at any time.

Continued use of the website constitutes acceptance of the updated Terms.

SECTION 21 — CONTACT INFORMATION

New York Toy Collective
130 Military Rd 
Buffalo, New York 14217

Email: support@toycollective.com

 

SHIPPING POLICY

Processing Time

  • Orders are generally processed within 1–2 business days.

  • During peak seasons, holidays, or high-volume promotions, processing may take longer.

  • Processing time refers to preparing and packaging your order and does not include transit time.

  • Orders are not processed on weekends or holidays.

Order Modifications

  • Once an order is placed, it cannot be modified.

  • You may contact us at support@toycollective.com, and we will attempt to accommodate modificationswhere possible, but we cannot guarantee changes.

Shipping Methods

  • Carriers may include USPS, UPS, FedEx, or other third-party providers.

  • Shipping method may vary based on destination, package size, and operational requirements.

  • Estimated delivery times are estimates only and not guaranteed.

Shipping Addresses

  • Customers are solely responsible for providing accurate and complete addresses.

  • Orders shipped to the provided address are considered fulfilled.

  • New York Toy Collective is not responsible for:

    • Incorrect or incomplete addresses entered by the customer

    • Packages returned due to address errors

    • Lost, stolen, or misdelivered packages

    • Carrier delivery errors

  • Returned packages due to incorrect address may incur additional shipping fees to resend.

Risk of Loss & Delivery Confirmation

  • Risk of loss and ownership transfer to the customer once the carrier accepts the package.

  • Carrier tracking confirmation constitutes proof of shipment and fulfillment.

Insurance

  • We strongly recommend purchasing shipping insurance when offered.

  • Even with insurance, New York Toy Collective is not responsible for lost, stolen, or damaged packages once accepted by the carrier.

International Shipping

  • Customers are responsible for:

    • Customs duties

    • Import taxes

    • Customs clearance fees

    • Compliance with local laws

  • Orders refused or delayed by customs are not eligible for refund.

Delivery Delays

  • Delays may occur due to:

    • Weather or natural disasters

    • Carrier operational delays

    • Customs inspections

    • High shipping volumes

  • New York Toy Collective is not liable for shipping delays outside our control.


If you have questions you may contact us at support@toycollective.com or call or txt (856) 514-1155