Shipping policy

NEW YORK TOY COLLECTIVE – SHIPPING POLICY

 

SHIPPING POLICY

Processing Time

  • Orders are generally processed within 3–5 business days.

  • During peak seasons, holidays, or high-volume promotions, processing may take longer.

  • Processing time refers to preparing and packaging your order and does not include transit time.

  • Orders are not processed on weekends or holidays.

  • Expedited shipping may be purchased at check out

Order Modifications

  • Once an order is placed, it cannot be modified.

  • You may contact us at support@toycollective.com, and we will attempt to accommodate modifications where possible, but we cannot guarantee changes.

Shipping Methods

  • Carriers may include USPS, UPS, FedEx, or other third-party providers.

  • Shipping method may vary based on destination, package size, and operational requirements.

  • Estimated delivery times are estimates only and not guaranteed.

Shipping Addresses

  • Customers are solely responsible for providing accurate and complete addresses.

  • Orders shipped to the provided address are considered fulfilled.

  • New York Toy Collective is not responsible for:

    • Incorrect or incomplete addresses entered by the customer

    • Packages returned due to address errors

    • Lost, stolen, or misdelivered packages

    • Carrier delivery errors

  • Returned packages due to incorrect address may incur additional shipping fees to resend.

Risk of Loss & Delivery Confirmation

  • Risk of loss and ownership transfer to the customer once the carrier accepts the package.

  • Carrier tracking confirmation constitutes proof of shipment and fulfillment.

Insurance

  • We strongly recommend purchasing shipping insurance when offered.

  • Even with insurance, New York Toy Collective is not responsible for lost, stolen, or damaged packages once accepted by the carrier.

International Shipping

  • Customers are responsible for:

    • Customs duties

    • Import taxes

    • Customs clearance fees

    • Compliance with local laws

  • Orders refused or delayed by customs are not eligible for refund.

Delivery Delays

  • Delays may occur due to:

    • Weather or natural disasters

    • Carrier operational delays

    • Customs inspections

    • High shipping volumes

  • New York Toy Collective is not liable for shipping delays outside our control.

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